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  • Transforming the way we work in government to help government departments improve their efficiency and streamline performance to save the taxpayer money
  • Improving identity and access management and streamlining network security requirements to be less burdensome for staff
  • Outlining progress in workspace mobility via digital transformation across central government departments

  • Envisioning how smart working could create career opportunities in devolved regions and grow local economies
  • Combining digital and technological innovation with intelligent management and collaborative procurement for improved costs reduction and citizen outcomes
  • Addressing the potential of digital tools such as self-service portals for improving council productivity
  • Improving access to services and deploying a mobile ICT infrastructure within local government to promote cross-organisation and collaborative workin


  • Ensuring better use of mobile technology to remotely manage animal inspection teams
  • Deploying an online resourcing tool that manages tasks for operations, reduces paperwork and allocates jobs to field staff
  • Adopting a hands free, voice activated system to record details quickly in the field without having to duplicate work back in the office and increase productivity gains
  • Achieving a more efficient resource planning and task allocation to help manage staff better

  • Adopting a shared and agreed approach to balance employee’s freedom to choose with the responsibility to meet business needs
  • Building the technology infrastructure to enable 100% of staff working from a laptop, 60% using mobile devices/phones, all wi-fi enabled
  • Procuring a training programme to train 24 people who will operate as changemakers and guide teams with the adoption of smart working tools and business practices
  • Examining how smarter and mobile working practices could impact recruitment and retention rates at DCMS
  • Downsizing the estate to fit from 4000 to 1200 employees to save space
  • Managing performance focuses on results and outcomes rather than presence

  • Placing collaboration and flexible working at the heart of the business transformation programme
  • Introducing simultaneous group review and editing of documents, monthly performance meetings with shared data, video conferencing and instant messaging
  • Utilising regional centres as enablers of collaboration, flexible working and optimisation of space
  • Making better use of mobile technology to reduce demand on resources and increase efficiency and productivity
  • Enabling agile and responsive working practices and considering all mobile working opportunities to optimise current resource allocation


  • Completing the 2 year mobile working programme which resulted in 60% of council staff working mobile and agile
  • Building a civic centre in a smart building, which staff can use ad-hoc as a self-service hub
  • Ensuring data security by migrating 50% of the back end infrastructure on the cloud whilst keeping 50% on premise
  • Finalising the mobile briefcase project to establish a safe strategy for protecting mobile data
  • Recruiting dedicated trainers to help staff become technically competent to work mobile


  • Ensuring compliance with the GDPR when implementing mobile working in your organisation
  • Assessing and mitigating the data protection risks posed by mobile working
  • Personal data breaches and the role of the ICO

  • Explaining how Nesta uses early-stage innovation to discover and incubate new practices, such as the £5 million Innovate to Save pilot programme
  • Using impact investment to support innovation, for example in FutureGov who design digital products to improve local government
  • Supporting the next generation of public sector leaders to develop skills for delivering innovation
  • Exploring emerging trends in innovation and sharing insights from the Connected Councils: A digital vision for local governments in 2015 report


  • Utilising the buying power of the public sector to leverage the best deals from suppliers, ensuring that public bodies can deliver efficient public services
  • Driving saving efficiencies for purchase for mobile and data services by an average of 60% for local authorities and NHS trusts, compared to their previous bills
  • Placing a mobile voice and data services contract which offers a high level of flexibility through the National Further Competition project
  • Establishing zero line rental models for connexions and avoiding the costs of unused lines


  • Granting 500 staff the ability to update medical records and access patient data in real time
  • Using data from the mobile device to boost service efficiency and monitor key performance indicators
  • Saving hours of administration and travelling time since the integration of mobile technology


  • Delivering the smart working project in time and budget while mitigating the risks of a mobile working strategy
  • Using office space more effectively through the space concept of the 5Cs: Connect, Concentrate, Collaboration, Create and Contain
  • Ensuring the employees, customers and suppliers are able to work how and where they need to with effective verification methods
  • Achieving the Corporate Strategy through the transformation of the way space and facilities operate


  • Training staff to use new technologies and develop competencies to work mobile whilst ensuring data is secure
  • Empowering managers to manage staff that work from home by using digital workforce management processes and interactive dashboards with automated systems
  • Understanding the social implications of working from home without precluding the social aspect of working in an office environment
  • Exploring the risks associated with mobile working and remote systems access
  • Establishing risk-based policies to support mobile working and remote systems access