Conference Agenda

Mobile Working in the Public Sector 2017:
Thursday 23rd March 2017

March 23, 2017
  • 08:00
    Registration, Refreshments & Networking
  • 09:10
    Chair’s Opening Address
    Ken Eastwood, Director, Digital Nomads
  • 09:20
    Morning Keynote: Using Mobile to Overhaul Working Practices in Local Government
    Cllr Peter Fleming, Deputy Chairman, Local Government Association
    • Supporting innovations in new ways of working through the Digital Experts programme
    • Reflecting on success across local government so far in using mobile as an interface to improve staff productivity and workflow
    • Harnessing mobile technology as a resource to encourage greater interaction between local government and service users
    • Ensuring data on mobile devices is shared and handled properly within accepted guidelines
    • Assessing where cost savings have been made when using mobile technologies across local government so far
      • Bristol City Council have used mobile technology to increase the efficiency of its mobile neighbourhood based staff, part of a wider facilities reduction strategy due to save the council an estimates £10 million over three years
      • Office hours were also reduced by a quarter for these staff
  • 09:35
    Case Study: Implementing a Local Authority Workplace Transformation Agenda
    Jenny Baynes, Senior Project Manager - Technology and Change, North Yorkshire County Council
    • Share the story of developing an approach to a modern council in North Yorkshire, from the concepts of the vision to delivering the benefits to ensure customers and services remain at the heart of all strategy
    • Overcoming efficiency challenges with the formation of the ‘Modern Council’ programme promoting the integration of technology, ensuring business innovation can be shared across the authority
    • Identifying solutions through a mobile working strategy for a dispersed workforce of 6,000 people with connectivity enhancements to facilitate flexible working, paperless offices and hot-desking
    • Highlighting future opportunities for improved customer experience with the standardisation and integration of services and an emphasis on digital platforms and self-service options
  • 09:50
    Case Study: Developing an Effective Workforce Mobility Strategy as a Council
    Craig Austin, Assistant Director Environment, Regulatory & Recreational Services, Bedford Borough Council
    • Overcoming the challenges that a new workforce mobility strategy presents such as the remote management of staff
    • Highlighting the importance of finding the right provider to deliver suitable and bespoke service infrastructure that local government services demand
    • Shifting to mobile technologies in order to allow Bedford Borough Council’s regulatory services team better share more complex data such as video recordings
    • Using the pilot scheme’s success in the Food Services department as a template across 63 different workstreams in the Regulatory Services team
    • Assessing improvements in productivity as a direct consequence of mobile working
      • Bedford Borough Council expect to see a return on investment within three years
      • Print and paper costs have been reduced by 50% through digitising content
  • 10:05
    Innovation in Action: BOTS Channel Open for Citizens
    Martin Cookson, Director, Business Development in Mobility, Oracle
    • Explore the rise of the BOTS and the way they use new human senses to deliver better user experiences
    • Uncover what are the techniques involved? How to communicate naturally and accurately with customers to help service them better
    • With a myriad of use cases that the BOTs are being applied to, take action and look through the eyes of the BOT in how it communicates to humans through natural language
  • 10:25
    Questions and Answers Session
  • 10:35
    Refreshments, Networking & Exhibition
  • 11:20
    Special Keynote: Helping the Public Sector Keep Data Secure for a Mobile Workforce
    Andrew Rose, Senior Policy Officer, Information Commissioner's Office (ICO)
    • Understanding the challenges that public sector organisations face when protecting data in a mobile context
    • Ensuring data security is an integral component of purchased cloud services to facilitate mobile working
    • Raising awareness across all relevant partners and end users in the development of acceptable use policies for BYOD and Apps
    • Understanding the full implications in breaching data protection rules, particularly in cases where especially sensitive data is being handled
  • 11:35
    Supporting Social Work Through the Use of Information and Mobile Technology
    Mark Nicholas, Strategic Account Manager and Social Care Lead, NHS Digital
    • Sharing joint NHS Digital/SCIE (Social Care Institute for Excellence) findings on harnessing technologies to overcome challenges in social care including mobile
    • Improving interoperability between different organisations’ systems to enhance mobile systems’ potential
    • Creating secure service architecture for a wide range of sensitive information
    • Supporting individuals to understand the boundaries of information sharing as is enforced by the Data Protection Act
    • Developing a toolkit for social workers on digital technology, including on use of Skype, teleconferencing and audio technology
  • 11:50
    Agile Policing – Building a Smarter Police Force Through Investing in Mobile Technologies
    Nicholas Bonnichon, Technical Sergeant and Mobile Working Implementation and Progression Lead, City of London Police
    • Issuing all uniformed officers with Toughpads that are securely linked to the police network
    • Digitising forms such as Statements, Penalty Notices, Crimes and Stop Searches to speed up work processes on the beat
    • Raising public visibility through mobile tech: Improving officer presence on the streets by reducing time spent in the office
    • Using mobile technologies to support back office efficiencies
  • 12:05
    Questions and Answers Session
  • 12:15
    Seminar Session One

    Delegates have the choice of attending one of the following practical seminars:

    • Forfusion - De-risking Mobile Working
    • Celestix Networks - Delvering on the Promise of Agile Working - Has it Delivered for You?
    • Kirona/Dudley MBC - Using Field Service Technology to Improve Efficiency
    • Pageone - 999eye Emergency Streaming

    For full information on all seminars, please click here.

  • 13:15
    Lunch and Networking
  • 14:15
    Seminar Session Two

    Delegates have the choice of attending one of the following practical seminars:

    • Microsoft - Content TBC
    • 1st Touch - Data Science in the Public Sector - Making Big Data Work for You
    • Red Hat UK Ltd - Unlock the Value of Mobile - Four Key Building Blocks
    • Entrust Datacard - Mobile as the New Desktop

    For full information on all seminars, please click here.

  • 15:15
    Refreshments, Networking & Exhibition
  • 15:45
    Building Foundations for the Next Steps of Mobile Working in the NHS
    Lenny Naar, Design Strategist, Imperial College London; NHS Improvement
    • Placing mobile technology at the forefront of a digital revolution in the NHS
      • In the November 2015 spending plan for the NHS, the government pledged to invest £1 billion in new technology over the following 5 years
    • Taking forward recommendations highlighted in the Carter Review to enable better digital technology and information systems
    • Using design methods to deeply understand users, and only apply technologies which respond to user needs
    • Ensuring data quality and efficiency underpin newly procured information systems, to ensure its effective migration to mobile devices
    • Looking to best practice examples where NHS Improvement is bringing multi-disciplinary teams together across England to innovate in outpatient departments
      • NHS Digital have estimated a potential saving of £0.3bn across all trusts if mobile working is more widely adopted
  • 16:00
    Improving Community Healthcare Through Mobile Technology
    Chris Gregory, Head of Clinical Systems, Northamptonshire Healthcare NHS Foundation Trust
    • Successfully securing £862,000 of funding through the NHS Nursing Technology Fund
    • Equipping all community teams with tablets with integrated connectivity to allow mobile access to patient care records and data capture at point of care
    • Managing connectivity proactively: Ensuring that maps of connectivity blackspots are regularly checked to maximise effectiveness of mobile devices
    • Ensuring that mobile technologies used augment existing IT architecture such as integrated care records
  • 16:15
    Questions and Answers Session
  • 16:20
    Panel Discussion: The Delivery is in the Detail – Ensuring a Comprehensive Mobile Working Strategy
    Cllr Peter Fleming, Deputy Chairman, Local Government Association
    Rob Driver, Head of Public Sector, Tech UK
    Lenny Naar, Design Strategist, Imperial College London; NHS Improvement
    Madeleine Maxwell, Researcher, Helix Centre, Imperial College London
    • Clearly defining service specifications during procurement to ensure effective purpose-built software
    • Recognising the importance of effective training and staff consultation to transition to new models of working
    • Overcoming hurdles of mobile security through effective mobile device management
    • BYOD vs CYOD (Choose Your Own Device): Exploring which strategy is best for your organisation
    • Looking ahead to the advent of new technologies such as 5G and changes to the Public Services Network (PSN) and how mobile working will be affected
  • 16:50
    Chair’s Summary and Close

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