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  • Smarter Working as government policy and the PAS3000 Smart Working Code of Practice
  • Transforming the way we work in government – supporting departments to improve their efficiency and productivity
  • Creating great places to work, where people are empowered to make the right choice about when, where and how they work
  • Collaborating with departmental Smarter Working Teams – creating a network of experts and Smarter Working toolkits to enable successful adoption of Smarter Working

  • Smart working using digital tools to operate more effectively while out of the office
  • Using digital tools and technologies to deliver better target services as well as enable greater self-service
  • Using data and predictive analytics to target support where it is needed
  • Joining up with partners better to serve the same residents and businesses
  • Supporting the workforce using infrastructure more efficiently – buildings and networks
  • Procuring digital and technology solutions to maximise VFM for councils


  • Ensuring better use of mobile technology to remotely manage animal inspection teams
  • Deploying an online resourcing tool that manages tasks for operations, reduces paperwork and allocates jobs to field staff
  • Adopting a hands free, voice activated system to record details quickly in the field without having to duplicate work back in the office and increase productivity gains
  • Achieving a more efficient resource planning and task allocation to help manage staff better

  • Adopting a shared and agreed approach to balance employee’s freedom to choose with the responsibility to meet business needs
  • Building the technology infrastructure to enable 100% of staff working from a laptop, 60% using mobile devices/phones, all wi-fi enabled
  • Procuring a training programme to train 24 people who will operate as changemakers and guide teams with the adoption of smart working tools and business practices
  • Examining how smarter and mobile working practices could impact recruitment and retention rates at DCMS
  • Managing an increase in DCMS numbers and estate but in line with Smart Working Principles
  • Managing performance focuses on results and outcomes rather than presence


  • Ensuring compliance with the GDPR when implementing mobile working in your organisation
  • Assessing and mitigating the data protection risks posed by mobile working
  • Personal data breaches and the role of the ICO


  • Creating a digitally enabled business
  • Providing modern, efficient and sustainable technology to support a mobile workforce and build brilliant digital services for users
  • Transforming delivery of services to our customers
  • Enabling a change in ways of working with a focus on frontline staff
  • Delivering the required change by evolving the Digital Services & Technology directorate


  • Utilising the buying power of the public sector to leverage the best deals from suppliers, ensuring that public bodies can deliver efficient public services
  • Driving saving efficiencies for purchase for mobile and data services by an average of 60% for local authorities and NHS trusts, compared to their previous bills
  • Placing a mobile voice and data services contract which offers a high level of flexibility through the National Further Competition project
  • Establishing zero line rental models for connexions and avoiding the costs of unused lines


  • Granting 500 staff the ability to update medical records and access patient data in real time
  • Using data from the mobile device to boost service efficiency and monitor key performance indicators
  • Saving hours of administration and travelling time since the integration of mobile technology

  • Building a mobile platform where operational officers can operate across a number of IT systems
  • Collaborating with the Home Office £175m Police Transformation Fund to install apps on mobile devices of 5,500 front-line officers at West Yorkshire Police and 180 CSIs across Yorkshire and Humber
  • Using a scanning device to allow officers to compare a person’s fingerprints with records stored on two national biometric databases in real time
  • Development of an app for CSI to transmit fingerprints direct from crime scenes to back office systems for rapid suspect identification